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Ivo van Gastel

No call recording on SIP trunk

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Hi,

 

I defined a SIP trunk (not SIP Gateway) to connect with a small internal PBX having SIP intercoms connected to it. The trunk is active and the intercom can make calls to Swyx users in the Swyx PBX. Call recording on the trunk is active for ALL calls.

Looking in the call recording folder I notice the new folder with the trunk name but no recordings are added.

 

According to the manual recording does NOT take place on SwyxLinks and SIP Gateways but this trunk is defined as a SIP trunk.

 

Does anyone recognize this behaviour?

 

thanks

 

Ivo

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SvenS    17

Do have enabled the Trunk Recording in Trunk Group Settings ? The Swyxserver has write access to the target folder ?

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Robvha    1

Hello Ivo,

 

Does the Swyx service account have write rights on the folder?

 

Best regards,

 

Rob

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