JoergG

Prevent AutoLogOn from IP-Phones

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Hi @ All,

 

Is there a way to prevent the AutoLogin from IP-Phones when i Logoff the User via CDS-API ?

 

I use in my Application to Logoff the User from all Devices -> AdminFacade.ForceLogoffUser(UserID)

The user is also logged out of all devices, but the IP-Phones announce themselves again after a short time.

Is there a way to stop the ReLogin from the IP-Phones ?

 

In Userprofile is Autologin deaktivatet ...

 

In Deutsch:

Gibt es einen Weg den Autologin der IP-Telefone zu verhindern ?

Folgendes Problem:

 

Ich nutze in meiner Applikation die Funktion AdminFacade.ForceLogoffUser(UserID) aus der CDS-API um ein User von allen angemeldeten Devices abzumelden.

 

Das klappt auch, nur melden sich nach kurzer Zeit die IP-Telefone wieder am Server an. 

Gibt es eine Möglichkeit das zu verhindern ?

Im Userprofil ist die automatische Anmeldung deaktiviert.

 

Best regarts

Jörg

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I would actually expect that disabling AutoLogin on user level should work.

 

Maybe changes haven't been propagated though all services/caches yet? Do you have the same result after restarting the server service after disabling AutoLogin? (just for test purpose)

 

Another idea would be to remove the phones mac address from the user object (AutoLoginPhone).

 

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Hello Joerg,
 

this issue has already been reported to Swyx and therefore the following bug has been created:

Bug 102284:Phone auto login configuration does not work correctly

 

It is is not clear yet if this is an issue of the phone firmware or the SwyxWare.

I was also able to reproduce this problem. For further information you should ask your Swyx partner.

 

Kind regards

 

Sebastian Dreier
 

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Hello Sebastian,

Hello Tom,

 

Thanks for the Information. 

 

Used System:

Netphone 10.40.2540

IP-Phone: Openstage F640 with Firmware V3_R0.23.0

 

 

When I log off the ip-phone from server side,  the IP-Phone pin, mask with stars,  remains in the Display from Phone.

After 1 minute, the IP-Phone are relogin with the displayed pin.

 

Now i use following workaround:

- Logoff the User from all devices with AdminFacade.ForceLogoffUser(UserID)

- Modify the IP-Phone Pin from User (adding "0" to Pin)

- Wait 1,5 Minutes, for Relogin of IP-Phone, this now failed

- Modify the IP-Phone Pin to original (remove "0" from Pin)

 

Handycap for this Workaround, the User must wait ca. 2 Minutes , bevore he can relogin on IP-Phone. 

 

 

Greetings

Jörg

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Hello Jörg,

 

thanks for the details. I forwarded them to Swyx. May be this helps to solve the bug.

 

Kind regards

 

Sebastian Dreier

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Hi,

 

I reactivate this thread,

 

I'm tested this with the new Version 11 of Netphone Server.

This Bug is in this allways avaible.

 

Greetings..

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Hello Jörg,

 

I just checked it, the bug is marked as fixed in SwyxWare 11. Due to the fact that you still face this issue please open a Support ticket at Swyx.

Please reference to this thread and me, so that the support will contact me directly.

 

Kind regards

 

Sebastian Dreier

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