Sign in to follow this  
Wouter

call not queued when phone is off hook

Recommended Posts

Hi,

 

Just installed openqueue for the first time (server 2012R2, swxyware 2015 R3) and I think it is working fine.

I am just experimenting a little with the queue parameters to get the wanted result.

I did notice a problem when we put the distination Phone off hook. (just placed the hook next to the Phone, so ...destination is unreachable)

 

When we call this number (through the queue),   the call is not queued up.  The caller gets the cm_dreamtraveller music (what should be expected).

But when we put the hook back on the Phone,  the call still stays hearing the "wait music" and is not transferred to the Phone.

So the caller stays waiting.... until it gets its timeout, but is never transferred to the Phone (probably because it is not added to the queue ?).

Could you help with this ?

Share this post


Link to post
Share on other sites

Sorry that was a stupid question,  just needed to change the "unreachable" link in your simple routing example :-)

Guess I solved this one :-)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this