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FrankH posted a topic in Extended Call RoutingHi there, I'm using the GSE to build a script which implements a queue in the usual way (I followed your "simple queue" example). What I need to know is the number of the extension to which a call is being offered: preferably when the extension starts ringing, but alternatively when then call is answered. I want to use that info to look up the customer record in our CRM, so we need the data when the call actually starts. The only thing I get to work is reading PbxCall.ConnectedNumber after the call left the 'Process Call By Queue' block, but that's too late -- the call is over by then. Please help out!