Open ECR Extensions

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3 files

  1. Longest Waiting Hunt Group

    This project provides a GSE Action to add "Longest Waiting Hunt Group" functionality to the SwyxWare.
    An included example GSE Rule demonstrates the usage as simple replacement for the GSE Connect To block.
     
    Please refer to the forums for documentation, most recent information and discussions.
     

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  2. Persistent Variables

    Please refer to the Forums for most recent information and discussions and to Documentation for a complete documentation.
     
     

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  3. Zendesk Integration

    This extension provides Zendesk ticket functionality to the SwyxWare call routing:
    Check the current status of a Zendesk ticket Create a new Zendesk ticket Update an existing Zendesk ticket Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
    Example call routing scripts.  
    This extension makes use of the aspJSON (v3.5.4, 29.05.2016) open source project by rcdmk, which is also provided under The MIT License (MIT).
    Further details (source code, download link, license statement) can be found within the download package as also on the project's github page.
     
    Please refer for all discussions (forum) for this extension to the forum.
     
    Please refer for documentation (setup, usage, etc.) for this extension to the SwyxPEDIA.
     
    Find the license information here!
     
    If you want to get involved into this project please refer to this topic.
     
    Please note: v1.0.0 of this extension was called Ticket Validation against Zendesk. This has been completely replaced by the current version.
     
     

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