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  Forums  Devices  General  CS60 USB & Windows 7
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New Post 10/15/2010 12:31 PM
Resolved
User is offline Novatech
16 posts
9th Level Poster


CS60 USB & Windows 7  (Germany)

We have one user who used his CS60 with XP without problems. A couple of weeks ago he switched to Windows 7 and for some reason the buttons on the headset don't work. He has to answer his calls by clicking in the Swyx It software. This works for now but is kind of annoying. We tried everything from drivers to a different headset but nothing worked. We tried a second headset which works fine under XP too. On a different W7 system and it produces the same problems.

I read this thread http://www.swyx-forum.de/community/Default.aspx?tabid=54&forumid=9&threadid=7783&scope=posts but there is no solution mentioned. I can't access that Partner Newsletter.

 
New Post 10/15/2010 1:29 PM
User is offline stephan
251 posts
3rd Level Poster




Re: CS60 USB & Windows 7  (Germany)

There is a patch published by Plantronics. You should find it somewhere here in the forums... I tried finding it for you but I think I'm not smart enough to use the search :-S

 
New Post 10/15/2010 3:03 PM
Online now... Markus Wallner
151 posts
www.telenova.de
4th Level Poster


Re: CS60 USB & Windows 7  (Germany)

http://www.swyx.de/support/download.cfm?filen=Plantronics+Device.msi&loc=extern

 
New Post 10/15/2010 3:19 PM
User is offline Tom Wellige
2263 posts
www.swyx.com
1st Level Poster








Re: CS60 USB & Windows 7  (Germany)

This patch was published in the Swyx Partner Net. This is what the Knowledge Base says about it:

 

The electronic hook-on/off switch of the headsets H360 or H390 is not working with SwyxIt! v7.00 (kb4087)

The information in this article applies to:

  • SwyxIt! v7.00

Symptoms

SwyxIt! v7.00 runs on Windows Vista or Windows 7. The telephone conversation should be done via a headset H360 (Plantronics CS60-USB) or H390 (Plantronics Voyager 510 USB). The electronic hook-on/off switch of the headset doesn't work!

Resolution

Close SwyxIt! and run the the "Plantronics Device.msi" which can be downloaded by the following link. The installation of this package requires administrative rights at the system. After executing this package restart SwyxIt! and the electronic hook-on/off switch of the headset should work.

Status

Resolved.

References

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.

 

Tom Wellige
(Lead Solution Consultant, Swyx)

I learned very early the difference between knowing the name of something and knowing something.
Richard P. Feynman

 
New Post 10/18/2010 9:37 AM
User is offline Novatech
16 posts
9th Level Poster


Re: CS60 USB & Windows 7  (Germany)

Patch worked fine. Thank you!

 
New Post 10/18/2010 1:48 PM
User is offline Novatech
16 posts
9th Level Poster


Re: CS60 USB & Windows 7  (Germany)

I was too quick with my previous answer. The button on the headset works partially. The user pushes the button and gets a dial tone. After hearing this I posted my previous message.

On an incoming call the when he tries to answer the call by pushing the button the call gets rejected and the caller recieves the busy signal. Is there a way to configure the behavior of this button?

 
New Post 10/19/2010 7:34 AM
User is offline rolf.hebgen
564 posts
1st Level Poster


Re: CS60 USB & Windows 7  (Germany)

Hi,

is there any Plantronics software installed (expect the hook button thing)?

Uninstall it

 

// Rolf

 
New Post 10/19/2010 11:15 AM
User is offline Novatech
16 posts
9th Level Poster


Re: CS60 USB & Windows 7  (Germany)

The user installed a Windows 7 64 bit driver package from the Plantronics Website. I uninstalled this package before installing the drivers mentioned above.

SwyxIt was closed during installation.

 
New Post 10/19/2010 3:53 PM
User is offline Novatech
16 posts
9th Level Poster


Re: CS60 USB & Windows 7  (Germany)

After reinstalling Swyxit and Plantronics patch it is now working as it should.

Thanks for the help!

 
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Forum Policy

The discussion forums at Swyx Forum are dedicated to the discussion of Swyx, SwyxWare and related topics.

For the benefit of the community and to protect the integrity of swyx-form, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial products and non-commercial products which are not directly related to SwyxWare, it's OEM versions.
  2. No Flaming or Trolling.
  3. No Profanity, Racism, or Prejudice.
  4. Furthermore, make sure your posts comply to our Terms of Use.
  5. Newest development in German law defines online forums as journalistic content, making the forum owner and all posters to journalists. With this statement the forum owner declares that neither he nor his users are journalists with all legal consequences.
  6. The German Jugendmedienschutz-Staatsvertrag (JMStV) (Protection of Minors) defines a disclosure of online medias which are not suitable for minors below the age of 18. The Swyx Forum webseite does not provide any such content and underlies therefore not this disclosure. Please see further details including the responsible person for the protection of minors and direct contact data in the Imprint.
  7. The forums are currently unmoderated, meaning all postings will appear immediately after submission. If this turns out not working due to massive abuse all forums will switch to moderated mode, meaning a posting must be approved after submission my a moderator before appearing.
  8. You can use any language you like (except for the project forums) but keep in mind that by using english you will reach the largest audience.
  9. Within the project forums english language is mandatory.

 
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