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| User busy, but he ISN'T! (Switzerland) |
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Strange problem at a customer..
Swyx 6.12.0
User A calls User B and gets the busy signal.. even if user B isn't busy.. after 3 or 4 calls, it rings.
If User C calls User B, everything works fine.
Here I've some logs..
When I'm right, there's only a timeout in this "busy request":..? Could mean that this is a network issue?
~Peer: 3 User A
~Result: [Addr:'421',Name:'User A',NumTyp:Unknown,NumPlan:Priv,PresInd:Allowed,ScrInd:User prov. not scr.,Compl:no,AddressType:E.164/ISDN]
2009/07/06 16:15:26 000860 Info SwSIP 0B6093F0 00004d3a SwSIPCall::SendInvite () Origination address 421, User A (suppress=no)
2009/07/06 16:15:26 000860 Info SwSIP 0B6093F0 00004d3a SwSIPCall::SendInvite () Destination IP address: Ip:10.63.35.150:5070:false
2009/07/06 16:15:26 000860 Info SwSIP 0B6093F0 00004d3a SwSIPCall::SendInvite () Request line URI: '<sip:%7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@10.63.35.150:5070>'
2009/07/06 16:15:26 000860 Info SwSIP 0B6093F0 00004d3a SwSIPCall::SendInvite () To: '"User B"<sip:%7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@domain.com>'
2009/07/06 16:15:26 000860 Info SwSIP 0B6093F0 00004d3a SwSIPCall::SendInvite () From: '<sip:%7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@domain.com>'
2009/07/06 16:15:26 000860 Info SwSIP 0B6093F0 00004d3a SwSIPCall::ActionOnStartCall () SEND SIP INVITE
2009/07/06 16:15:26 000860 Info SwSIP 0B6093F0 00004d3a SwSIPCall::TraceTransition () Idle --evtStartCall--> InviteSent (Result: 0)
2009/07/06 16:15:27 000180 Info SIP 0136A3A4 00000000 TransactionState.cxx:731 () Retransmitting INVITE: SipReq: INVITE %7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@10.63.35.150:5070 tid=b62d9a3e625b116e cseq=INVITE contact=%7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@10.63.35.251:5060 / 1 from(tu)
2009/07/06 16:15:27 001038 Info SrvPBXCtl 0033F720 00000000 SPBXEndpoint::OnDBChanged ()
2009/07/06 16:15:27 001038 Inf3 SrvPBXCtl 0033F720 00000000 SPBXEndpoint::OnDBChanged ('users', 'redialitems', entry 3, not deleted)
2009/07/06 16:15:27 001740 Info SwSIP 0136A390 00000000 SwSIPEndpoint::SignalInfoMessage () SignalInfoMessage UserDataChanged
2009/07/06 16:15:27 001740 Info SwSIPSub 0136A390 00000000 SwSIPEndpoint::OnUserDataChanged () Searching for server subscriptions with device pointer 0B4FEF88 and event package 'x-ippbx' or 'message-summary'...
2009/07/06 16:15:27 001740 Info SwSIPSub 0136A390 00000000 SwSIPEndpoint::OnUserDataChanged () Found subscription 0B26D6A8 of device 0B4FEF88 for event package 'x-ippbx' in list of server subscriptions!
2009/07/06 16:15:27 001740 Inf3 SrvGk 0B4FEF88 00000000 SDeviceImpl::SignalInfoMsg ()
2009/07/06 16:15:27 001740 Inf3 SrvGk 0B4FEF88 00000000 SDeviceImpl::SignalInfoMsg () ChangeID: 16
2009/07/06 16:15:27 001740 Inf3 SrvGk 0B4FEF88 00000000 SDeviceImpl::SignalInfoMsg () m_RegisteredEntityType: Client
2009/07/06 16:15:27 00125c Info SwSIPSub 0B26D6A8 00000000 SwSIPSrvSubscr::SendNotifyXIpPbx () SEND SIP NOTIFY
2009/07/06 16:15:27 00125c Info SwSIPSub 0B26D6A8 00000000 SFsm::OnProcessEvent () Subscribed evtUserDataChange Result: 0 NewSt: Subscribed
2009/07/06 16:15:27 000180 Info SwSIPSub 0136A390 00000000 SwSIPEndp::GetSrvSubscrByCallId () Search for server subscription '687bc95fa45fd559@V1MwMTIuZnJlaWVuc3RlaW4ubGRz'
2009/07/06 16:15:27 000180 Info SwSIPSub 0136A390 00000000 SwSIPEndp::GetSrvSubscrByCallId () Found subscription '687bc95fa45fd559@V1MwMTIuZnJlaWVuc3RlaW4ubGRz' in list of server subscriptions.
2009/07/06 16:15:27 000180 Info SwSIPSub 0136A390 00000000 SwSIPEndp::ForwardRespToSrvSubscr() RECV SIP 200 OK
2009/07/06 16:15:27 0017ec Info SwSIPSub 0B26D6A8 00000000 SFsm::OnProcessEvent () Subscribed evt2xx No transition
2009/07/06 16:15:28 000180 Info SIP 0136A3A4 00000000 TransactionState.cxx:731 () Retransmitting INVITE: SipReq: INVITE %7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@10.63.35.150:5070 tid=b62d9a3e625b116e cseq=INVITE contact=%7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@10.63.35.251:5060 / 1 from(tu)
2009/07/06 16:15:30 000180 Info SIP 0136A3A4 00000000 TransactionState.cxx:731 () Retransmitting INVITE: SipReq: INVITE %7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@10.63.35.150:5070 tid=b62d9a3e625b116e cseq=INVITE contact=%7B575B4252-EC68-4193-B1A8-8706503ECC8F%7D@10.63.35.251:5060 / 1 from(tu)
2009/07/06 16:15:31 001038 Info SrvPBXCtl 0B30EFB8 00004d3a SPBXCtlFSM::ProcessEvent ()
~ResolvedMediaA BusyReqTimeout start processing...
2009/07/06 16:15:31 001038 Info SrvPBXCtl 0B30EFB8 00004d3a SPBXCtlFSM::ActionOnMisBusyInfo () timeout on BusyInfoReq => confirm script with 'busy'
2009/07/06 16:15:31 001038 Info SrvPBXCtl 0B4E24E0 00004d3a SScrSer::ActOnScrIsUserBusyDone () user state is: Busy
2009/07/06 16:15:31 001038 Info SrvPBXCtl 0B4E24E0 00004d3a SScrServer::ProcessFSM ()
~IsUserBusy ScrIsBusyDone Result: 0 NewSt: Running
2009/07/06 16:15:31 001038 Inf3 SwTCL 0B4E24B8 00004d3a STclCallHub::OnRemoveCall (0B5845F8) numCalls (before erase)= 2
2009/07/06 16:15:31 001038 Inf3 SwTCL 0B5845F8 00004d3a STclCall::SetCallHub (00000000)
2009/07/06 16:15:31 001038 Inf3 SwTCL 0B5845F8 00004d3a STclCall::SetCallHub (00000000) remove old callhub 0B4E24B8
2009/07/06 16:15:31 001038 Inf3 SwTCL 0B5845F8 00004d3a STclCall::SetCallHub () callhub gone, remove reference to SBaseCall 0B6093F0
2009/07/06 16:15:31 001038 Inf3 SrvPBXCtl 0B5845F8 00004d3a SPBXCall::~SPBXCall ()
2009/07/06 16:15:31 001038 Inf3 SwTCL 0B5845F8 00004d3a STclCall::~STclCall ()
Thanks in advance for any hint.. could also provide some more logs..
spyker |
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| Re: User busy, but he ISN'T! (Netherlands) |
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I've seen this behaviour before.
Could it be that the user who apears to be busy has some sort of firewall software running?
I had this problem with a customer who had his server in another subnet as the clients and the Clmgr.exe exception in the local windows firewall was set to only the local subnet.
I think this is similar behaviour.
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| Re: User busy, but he ISN'T! (Switzerland) |
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Windows Firewall isn't activated, Server/Client are on the same subnet.
Antivirus-solution is from F-Secure.. didn't took a closer look to the AV..
spyker |
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| Re: User busy, but he ISN'T! (Germany) |
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Hi Spyker,
the server sends out the SIP invite messages, but the client answer didn't arrives at the server. Create a two sideded wireshark on server and client and check if the client recieves the invite messages and answers with an OK message and if the OK message arrives at the server.
// Rolf
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| Re: User busy, but he ISN'T! (Switzerland) |
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Hi Rolf
Have a meeting with the customer.. I'll update to 6.12.1 and try to reproduce the error.. otherwise I'll do some wiresharks.. thanks!
spyker |
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| Re: User busy, but he ISN'T! (Switzerland) |
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Hello again!
I updated to 6.12.1.. and could reproduce this "busy"-error only once at the same day! I tried about 100 times.. 99 success, 1 fail..
Customer called me today, and said, that the percentage is about fifty-fifty now.. he thinks, that it is about the same as before..
I had no time to do some wiresharks, so, I've no further informations unfortunately.. any other hints?
spyker |
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| Re: User busy, but he ISN'T! (Norway) |
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Is this a behaviuor on all users, or just on a certain specific user?
Morten Rokosz
(Swyx T.A.G Member)
The best way to predict the future is to invent it. |
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| Re: User busy, but he ISN'T! (Switzerland) |
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Always the same callee. But from only 2 callers (out of 20!).. |
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| Re: User busy, but he ISN'T (Norway) |
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Hi spyker
I would have taken a closer look at F-Secure. I am pretty sure F-secure will block traffic it finds suspicious, like a lot of small packets. This might occur when a lot of messages is sent back and forth between SwyxIt! and Swyxserver. Is the F-secure implemented as a centrally managed solution, or ´stand-alone´?
Morten Rokosz
(Swyx T.A.G Member)
The best way to predict the future is to invent it. |
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Forum PolicyThe discussion forums at Swyx Forum are dedicated to the discussion of Swyx, SwyxWare and related topics. For the benefit of the community and to protect the integrity of swyx-form, please observe the following posting guidelines: - No Advertising. This includes promotion of commercial products and non-commercial products which are not directly related to SwyxWare, it's OEM versions.
- No Flaming or Trolling.
- No Profanity, Racism, or Prejudice.
- Furthermore, make sure your posts comply to our Terms of Use.
- Newest development in German law defines online forums as journalistic content, making the forum owner and all posters to journalists. With this statement the forum owner declares that neither he nor his users are journalists with all legal consequences.
- The German Jugendmedienschutz-Staatsvertrag (JMStV) (Protection of Minors) defines a disclosure of online medias which are not suitable for minors below the age of 18. The Swyx Forum webseite does not provide any such content and underlies therefore not this disclosure. Please see further details including the responsible person for the protection of minors and direct contact data in the Imprint.
- The forums are currently unmoderated, meaning all postings will appear immediately after submission. If this turns out not working due to massive abuse all forums will switch to moderated mode, meaning a posting must be approved after submission my a moderator before appearing.
- You can use any language you like (except for the project forums) but keep in mind that by using english you will reach the largest audience.
- Within the project forums english language is mandatory.
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The default language in the forums is english, but feel free to use your mother tongue. Just keep in mind that by using english you will reach the largest audience.
The default language in the forums is english, but feel free to use your mother tongue. Just keep in mind that by using english you will reach the largest audience. | | | | | | | |
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