Forums :: Swyx Forum

Forums Server Configuration -... Client-side incoming calls no longer updating

7/1/2008 9:54 AM

	Jesse
12 posts

Client-side incoming calls no longer updating (Netherlands)

Hi.

I have a problem I hope you can help with. For some of our users, the incoming calls list accessible through the SwyxIt! client is no longer updating. This also includes the red system tray notification icon when the person has missed a call. This list simply does not update anymore. This is not the case for all of our users but I cannot tell why users do or do not experience the problem. I have recently run into this problem myself after being away for a few weeks. Could it have something to do with not opening the list for a while or too many entries being put in the list and not being viewed? I tried upping the list size (personal settings -> lists -> incoming calls) but this does not hep once the problem exists. I have been looking for the specific data in the database but have not been able to find it so I guess it is contained within the CDS Blob.

Has anyone run into this problem before or know what to do? Any hepl would be appreciated. Thanks in advance.

7/1/2008 10:09 AM

	Morten Rokosz
793 posts
gui.this-is-voip.net

Re: Client-side incoming calls no longer updating (Norway)

Hi Jesse

We have seen this on many 6.11 SwyxWare servers. Could you verify if the Redial List is not updating after you have made a call as well? If you log off and on your SwyxIt! Client, does the missed entries show then?

Only remedy we found is to restart the server. But before you do that I would really like you to enable client (SwyxIt!) traces and server trace wait about 15 minutes and then do some testcalls to the user in question. Please open a ticket with Swyx support and give them the traces. I have already sent them some.

Morten Rokosz
(Swyx T.A.G Member)

Captain of the Golgafrinchan Ark Fleet Ship B

The best way to predict the future is to invent it.

7/2/2008 5:50 PM

	Mahomed Hussein (Kent IT)
120 posts
www.kentit.co.uk

Re: Client-side incoming calls no longer updating (United Kingdom)

Rather than restarting the server, try restarting the Swyx ConfigDataStore service. That's supposed to fix. The bug was also supposed to have been fixed in 6.11 but that's another discussion

7/3/2008 8:56 AM

	Morten Rokosz
793 posts
gui.this-is-voip.net

Re: Client-side incoming calls no longer updating (Norway)

Mahomed Hussein (Kent IT) wrote

Rather than restarting the server, try restarting the Swyx ConfigDataStore service. That's supposed to fix. The bug was also supposed to have been fixed in 6.11 but that's another discussion

You are right. But it seems what happens in 6.11 is slightly different. We have to restart the physical server, restarting services does not help. At one server restarting the server does not help either, they have to log off and on SwyxIt! to get the missed calls. We hope this is fixed in 6.12.

Morten Rokosz
(Swyx T.A.G Member)

Captain of the Golgafrinchan Ark Fleet Ship B

The best way to predict the future is to invent it.

7/8/2008 10:06 AM

	Jesse
12 posts

Re: Client-side incoming calls no longer updating (Netherlands)

Thanks for all the information. To answer your questions.

This only applies to the incoming calls list (including missed calls). The redial list works as it should. Also, restarting the client does not fix the missing entries. I usually login anew every day so I would have noticed and this would not have been such a problem. I will try to create some traces both client and server side and I will try restarting the CDS or the entire server to fix the problem. Hope it helps!

Page 1 of 1

Forums

Server

Configuration -...

Client-side incoming calls no longer updating

Forum Policy

The discussion forums at Swyx Forum are dedicated to the discussion of Swyx, SwyxWare and related topics.

For the benefit of the community and to protect the integrity of swyx-form, please observe the following posting guidelines:

No Advertising. This includes promotion of commercial products and non-commercial products which are not directly related to SwyxWare, it's OEM versions or a forum topic.
No Flaming or Trolling.
No Profanity, Racism, or Prejudice.
Furthermore, make sure your posts comply to our Terms of Use.
Newest development in German law defines online forums as journalistic content, making the forum owner and all posters to journalists. With this statement the forum owner declares that neither he nor his users are journalists with all legal consequences.
The forums are currently unmoderated, meaning all postings will appear immediately after submission. If this turns out not working due to massive abuse all forums will switch to moderated mode, meaning a posting must be approved after submission my a moderator before appearing.
You can use any language you like (except for the project forums) but keep in mind that by using english you will reach the largest audience.
Within the project forums english language is mandatory.