I've read all about the project and I'm very curious in using the software. I've couple of questions I'd like to have cleared before omplementing or testing. First of all let me explain our current use of Swyx: we have 50 users (agents) online every day. These users are scheduled for every day to service our customers (for a utility company). We have 4 groups: Day part 1, Day part 2, Backup, Alarm. About 40% is scheduled in group 1, 40% in group 2 and 20% in group 3. In the morning all calls will be delivered to group 1, but - if not available - converted to group 2, etc. In the afternoon, the reverse happens.
All users are stored in a database in two tables. Table one with stats and configuration of the day en table 2 with all the users for that day and the groupconfiguration. All users have a desktop application where they can manipulate their database-status: available, pause (get coffee or something), lunch, offline. This status is signalled to the internal database thus they get no calls delivered.
If we implement Open Queue we still want to connect ONLY to the users, scheduled for that part of the day. On the other, with Open Queue, people scheduled for the other group (in the afternoon) get NO calls.
Any idea how to implement? What configuration can I give to the queue? By the way, it's no option to schedule all the users in Swyx Groups every day (too much work!)