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  Forums  SwyxWare Client  General  Delay in clearing transferred calls
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New Post 2/14/2008 2:18 PM
Resolved
User is offline Steve Tucker
7 posts
10th Level Poster


Delay in clearing transferred calls  (United Kingdom)

Hi

 

I have a small problem in that a few of my users have reported that when they accept an incomming call an transfer it to another user.
After they click the "Call Transfer" button both lines show the red X symbol on them and this can remain on one or both lines for upto 10 seconds, and whilst these lines are showing the Xs they are unable to pick up another incoming call or place an external call. 

System is  Swyx 6.02 MP1 with seperate swyxgate, this problem has been aparent since 6.01 and so far no hotfix or update has made any difference.

Any Help would be appreciated.

Regards
Steve

 
New Post 2/14/2008 4:22 PM
User is offline Tom Wellige
2263 posts
www.swyx.com
1st Level Poster








Re: Delay in clearing transferred calls  (Germany)

This is not a fixed timeout being somewhere configured, it's exactly the time it takes for the system to connect both lines with each other. There are a lot of things happening in the bacground. Both devices might have other audio settings, the the entire media stream will be initiated completely new.

If it takes time, too long time, it's a network issue or one of the two parties has a very slow machine (or both).

So, from the Swyx point of view there will be no hotfix but a suggestion to check what kid of client machines ar used, are they within the recommendations, and improve the machines if necessary.

Tom.

Tom Wellige
(Lead Solution Consultant, Swyx)

I learned very early the difference between knowing the name of something and knowing something.
Richard P. Feynman

 
New Post 2/14/2008 4:47 PM
User is offline Wolfgang Bruessler
198 posts
4th Level Poster




Re: Delay in clearing transferred calls  (Germany)

Hi Steve,

this is the normal and currently intended behavior of the client:

The line in focus (when you trigger the transfer) has a timeout of 10 seconds for switching from terminated to inactive. The other line (the line that was on hold) has a timeout of 4 seconds for switching from terminated to inactive.

The timeout is applied because it is not a "normal" disconnect but a "transferred" disconnect. So we want the user to be able to read the reason for the disconnect (transferred). I think it would be reasonable to change this for the next version SwyxIt! 6.12.

If you really need a shorter timeout, add a registry value:

HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\Client Line Manager\CurrentVersion\Options

DWORD "BusyStateTimeout" and set it e.g. to 4   (seconds).

and a second value DWORD "TerminatedStateTimeout" and set it to e.g. 2 (seconds).

Best regards
Wolfgang Bruessler

 
New Post 2/14/2008 9:29 PM
User is offline Tom Wellige
2263 posts
www.swyx.com
1st Level Poster








Re: Delay in clearing transferred calls  (Germany)

I just learned something new

Tom Wellige
(Lead Solution Consultant, Swyx)

I learned very early the difference between knowing the name of something and knowing something.
Richard P. Feynman

 
New Post 2/15/2008 7:32 AM
User is offline Morten Rokosz
1089 posts
www.linkedin.com/in/rokosz
1st Level Poster








Re: Delay in clearing transferred calls  (Norway)

The Wiki article about SwyxIt! and timers has been updated with these two timers discussed in this thread.

Morten Rokosz
(Swyx T.A.G Member)

The best way to predict the future is to invent it.

 
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Forum Policy

The discussion forums at Swyx Forum are dedicated to the discussion of Swyx, SwyxWare and related topics.

For the benefit of the community and to protect the integrity of swyx-form, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial products and non-commercial products which are not directly related to SwyxWare, it's OEM versions.
  2. No Flaming or Trolling.
  3. No Profanity, Racism, or Prejudice.
  4. Furthermore, make sure your posts comply to our Terms of Use.
  5. Newest development in German law defines online forums as journalistic content, making the forum owner and all posters to journalists. With this statement the forum owner declares that neither he nor his users are journalists with all legal consequences.
  6. The German Jugendmedienschutz-Staatsvertrag (JMStV) (Protection of Minors) defines a disclosure of online medias which are not suitable for minors below the age of 18. The Swyx Forum webseite does not provide any such content and underlies therefore not this disclosure. Please see further details including the responsible person for the protection of minors and direct contact data in the Imprint.
  7. The forums are currently unmoderated, meaning all postings will appear immediately after submission. If this turns out not working due to massive abuse all forums will switch to moderated mode, meaning a posting must be approved after submission my a moderator before appearing.
  8. You can use any language you like (except for the project forums) but keep in mind that by using english you will reach the largest audience.
  9. Within the project forums english language is mandatory.

 
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