Fridays' Swyx Tip

CTI

mirjam@itnetworld.co.nz — Thu, 11 Mar 2010 23:04:00 GMT

Dear Swyx Users

The ability to make a phone call by a click of a button on a PC enables you to work more effectively. But what if you do not want to let go of your a traditional looking telephone on your desk?

With SwyxWare CTI all incoming and outgoing phone calls can be handled by the SwyxIt! soft phone as well as with the Desk Phones. Allowing you to switch between these communications tools at any time so that you are always using the phone that suits you best.

Here a short demonstration on how powerful and simple to use the Swyx CTI solution is:

I hope you enjoyed my screen cast. As you could see, Swyx CTI is an intuitive solution and results in satisfied users and customers alike. Every call can be controlled on the device of choice increasing the operators productivity.

Note: Since SwyxWare is an software based IP PBX solution, there is no additional CTI server needed to enable this functionality. It is simply a software option on the core SwyxServer.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Call-Queue

mirjam@itnetworld.co.nz — Thu, 25 Feb 2010 23:05:42 GMT

Dear Swyx Users

SwyxWare is an excellent tool for great customer service. Did you know that with Swyx you can build also call queues ?

Call queues are perfect for organizations with heavy call traffic or also for Sales and Customer Support departments, never miss a call again. With SwyxWare’s graphical script editor, one can setup various queue with different call distribution scenarios. I have created a short screen-cast on how such a visualized queuing option can look like.

The above sample is an integrated web-extension solution powered by 3iMedia. This Queue seamlessly integrate with your existing SwyxWare IP PBX. The Call-Queue queues incoming calls and serves them to agents as they become available.

How does the queue work: One has the option to greet the caller with a welcome announcement and play the callers position in the queue. Also advertising messages can be played while callers are waiting on hold for the next available agent. Further escalations scenarios can be build based on the amount of callers in the queue, or also depending on how long the callers are queuing for.

Some highlights of this queuing solutions are:
- Agents can login and logout of queue on the Swyxit! or via Phone
- Assign caller to agents in multiple ways; next available, random, longest waiting . . .
- selective pickup of calls from the queue
- Supervisors can intrude any calls with one mouse click from their SwyxIt!
- upload and change advertising, music or messages for callers to hear while on hold

I hope you enjoy my short demo : -)

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

call voicemail directly

mirjam@itnetworld.co.nz — Fri, 19 Feb 2010 00:41:39 GMT

Dear Swyx Users

Did you know that with Swyx you can call your colleague’s voicemail box directly ?

With SwyxIt! 7.0, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select “Call Voicemail”. You will be connected straight to the voicemail box, no matter what call routing rules are activated.

If you are using an older version of SwyxWare, no worries, you can also connect directly to someone’s voicemail via feature code “ extension*71* ”. As an example, if I want to call Felix’s voicemail box from my desk phone, I just dial 302*71*

Happy Swyxing and have a good weekend . . . . .

If you have any questions, please do not hesitate to contact me.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

CTI for MS CRM

mirjam@itnetworld.co.nz — Thu, 04 Feb 2010 23:01:00 GMT

Dear Swyx Users

Swyx’s “Click2Dial” from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press “F11” on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.

CTI is all about bridging the gap between the phone system and the business application.

Let’s look at a very popular CRM solution today, MS CRM Dynamics.

“CTI for MS-CRM integration software” is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration software enables you to provide superior customer service by connecting your phone system with the MS CRM application. Actions can be defined such as create new case, create new call note or simply open the account page depending on the number called, or line used to initiate the call.

What happens with an incoming call?

The application automatically displays record's information (prospect, account & contact) of the caller, and allows automatic creation of a new activity associated to a number if it is still missing in MS-CRM.
It is even possible to pop- up information on customized entities.

How to do an outbound call?

You can click the Dial button in your MS CRM application or you can use the F11 function of Swyx. This gives you the possibility to directly reach the correspondent through the MS-CRM interface, or through the CTI for MS-CRM Integration search function.

CTI for MS-CRM Integration allows you to create your custom actions. So, it is possible to add buttons and entries in context menus that allow you, for example, to localize a map on Google Maps or to call via Skype.

An introduction video on how to install and configure the CTI for MS CRM application can be found here :

Note, there is also a TAPI version available of this solution, allowing similar functionality with other phone systems.

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

silent conference

mirjam@itnetworld.co.nz — Fri, 29 Jan 2010 06:03:49 GMT

Dear Swyx User

I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.

But did you know that one can also invite muted participants in to a conference call ?

Muted participants are participants who can listen to the conference call but not speak (ListenOnly).

How to configure:

In SwyxWare Administration you set up a conference room with the internal number '600'.

With the help of the Graphical Script Editor you create a script that accepts calls to the number 600 and requests entry of a PIN. Depending on the entered pin, the call is branched: Callers who enter the sequence 1234 are forwarded directly into the conference (block 'Deliver'; to number '600'); callers who enter the sequence 6789 are also forwarded into the conference, but as listeners only.

This functionality is implemented through an addition to the number of the conference room, the character sequence '#OWC'. Please note that the complete string of digits (#OWC) must be dialed as a block number.

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Swyx extension iPhone

mirjam@itnetworld.co.nz — Fri, 22 Jan 2010 00:01:00 GMT

Dear Swyx User

Did you know that you can receive Swyx SIP calls on your iPhone ?

With iSIP one can make and receive phone calls through the Swyx phone system.
With the App iSIP, one can register on the SwyxServer as a SIP extension. So you can receive internal phone calls from your colleagues.

In fact, the iPhone just becomes a mobile extension. One can put a caller on hold or also initiate a call-transfer.

How to configure SwyxWare:	How to configure iPhone:
In SwyxWare Administration go to User/Properties configure SIP login and credentials in SIP tab.	Download iSIP Application from AppStore and configure SIP Account accordingly.

But it gets even better. When you setup a VPN connection between your iPhone and your office, you can login to your SwyxServer while you are working from home.

Detailed instructions on how to configure a VPN with your SwyxConnect and your iPhone can be found here.

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Call Journal 7.0

mirjam@itnetworld.co.nz — Fri, 15 Jan 2010 00:54:43 GMT

Dear Swyx User

Did you know that with SwyxWare V 7.0 the SwyxIt! “Call Journal” has been redesigned and offers now an even better overview of all your calls ?

The calls are listed on different tabs such as “Caller list”, “Redial List” “Missed Calls”, “My Callback Requests” and even access to the “Recorded Conversations” is only one mouse click away.

The “Call Journal” can be brought up via various options:

1. You can open the Call Journal with the "Call Journal" symbol.

2. if you call up the Call Journal from the "Missed Calls" option on the skin, the missed calls tab will be displayed immediately.

The list directly shows important information for the calls and various options are available for handling the calls. For example, a.) you can call a subscriber directly from the lists, b.) send an instant message c.) or send an e-mail to the contact

3. For direct access to your caller list you can also assign a hotkey via the SwyxIt! menu Settings/UserProfile/Keyboard/”All Calls”

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Multisite signaling

mirjam@itnetworld.co.nz — Thu, 07 Jan 2010 23:39:11 GMT

Dear Swyx User

Wouldn’t it be great if one could get presence information of co-workers from abroad ?
Let’s start with some good news in the New Year . . . . , with SwyxWare 7.0 it is now possible to enable status signalling among multiple SwyxServers :- )

In SwyxWare Administration one can synch phonebooks of several SwyxServer and enable status information of colleges and departments form different Swyx Servers.
In the print screen below you can see that in tab “Sydney Office”, we get phone status information if the person is “logged-on”, “logged-off” or “speaking”.

These Intersite-Connections can be setup between „Remote-SwyxServer in the same organisation“ . . . . .

. . . . . or even among „Remote-SwyxServer in different organisations“.

One can synch the global phonebooks for all users on all Servers within an Intersite configuration, so Users of Site A can select from the search field any co-workers from location B.

Happy Swyxing and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

SwyxIt! productivity tutorial

mirjam@itnetworld.co.nz — Fri, 27 Nov 2009 00:26:13 GMT

Dear Swyx Users

Many of you are familiar with the user-friendly SwyxIt! soft phone client. This intuitive desktop application transforms your PC to the perfect communication centre.

A couple of month ago, Swyx released it’s “face-lifted” soft phone client, the SwyxIt! Productivity Version. Below you can find a link to an online tutorial. This video explains the basics operation of the soft phone and will give you good introductions to the new features and functionalities.

Note: The shown SwyxIt! version is compatible with SwyxWare V6.20. If you are running on Swyx Ware version 6.12 or smaller, and upgrade to V6.20 is necessary to run the new soft phone client.

Below the download link for “ SwyxIt! productivity version”.

SwyxIt! v6.25 (32bit) Productivity Pack English UK

SwyxIt! v6.25 (64bit) Productivity Pack English UK

Happy Swyxing and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

trunk recording

mirjam@itnetworld.co.nz — Fri, 20 Nov 2009 02:59:37 GMT

Dear Swyx Users

Did you know that Swyx Ware can recording all your incoming and outgoing calls?

When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration.

Here one can enter a path to the directory in which the recordings should be stored. A dummy [trunkname] can be used for relating the recordings to the different trunks.

Example:

\\fileserver\recordings\[trunkname]

The default setting uses the path:

%APPDATA%\Swyx\Recording\[trunkname]

All recordings are then saved locally among the application data of the user account under which SwyxServer is running.

The files are saved following: Out#301#Smith, Peter#093775051#20081016#155844.wav

This means that an outgoing call from the number "301" to Peter Smith with the number "093775051" was recorded on February 17, 2009 at 15:58:44. All recordings are now saved in these directories.

Additionally, one can add a registry key to SwyxServer which then will included the CallID in the recording file name. Add a new value of type "String" with the name "CallRecordingFilenameFormat" to

HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\IpPbxSrv\CurrentVersion\Options

Set the Value to:
[calldirection]#[internaladdress]#[internaladdresscanonical]#[remotename]#[remoteaddress]#[date]#[time]#[callid]

The files are then saved following: Out#301#Smith,Peter#093775051#20081016#155844#0000027033.wav

Have a good weekend and happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

preview V 7.0

mirjam@itnetworld.co.nz — Fri, 13 Nov 2009 05:09:17 GMT

Dear Swyx Users

Swyx has released its BETA version of V 7.0. If all goes according to plan, the new version will be released in December. What is new?

SwyxFax and SwyxIt! are now integrated in to the same application. One can send a FAX message with a click of a button from the SwyxIt! soft phone.

The Call Journal is in a new fresh design and offers now a better overview of received, missed calls, incoming and outgoing calls. And also the recorded message are now displayed within the same view but on a different tab.

The SwyxIt! soft phone client, can now be installed on Windows 7, aswell as on a Windows Terminal Server 2008. The SwyxServer can be installed on Windows XP, SBS Srv 2003, WinSrv2003 or WinSrv2008.

Swyx Ware 7.0 offers a better integration into Lotus Domino Server. SwyxIt! can access calendar information and contacts and inbound and outbound calls are resolved against the Notes database. For simple configuration there is now a Wizard guided installation tool available.

Status signaling is now supported among multiple Swyx Servers and therefore allows to publish one global address book. With this concept Swyx is expanding its customer segment to even larger multi-site corporations.

That’s it for now, more later . . . . . . have a good weekend

Happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

connect 2 extension

mirjam@itnetworld.co.nz — Fri, 06 Nov 2009 00:00:00 GMT

Dear Swyx Users

Swyx Ware allows for a direct connection to employees even if they have no public DDI.

This saves not only time but also lowers the workload of a reception.

How does this work?
Streamline your call flow by allowing callers to choose from multiple departments when calling your company and additionally offer them the option to enter the extension of the person they like to reach.

A caller is prompted with a welcome message:

“If you know the extension number of the person you require please dial it now,

otherwise press 1 for sales,

2 for support

or please stay on the line to be transferred to reception.”

Here you find a sample ECR script, which one can import to your Extended Call Routing Manager. In this sample, the internal extensions are three digits long and start with number 3.

Happy Swyxing :- ) & have a good weekend

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

group call delivery options

mirjam@itnetworld.co.nz — Fri, 30 Oct 2009 00:04:49 GMT

Dear Swyx Users

Did you know that a user can be a member of more than one group?

With SwyxWare once can create us many groups as desired. Setting up groups makes it possible to contact members at a central group number. For example, one can combine all of the company's sales employees into a group called "Sales” and assigned its own extension number.

When a group is receiving a call, the telephone will ring for all members of the group. The telephone call can then be taken by any group member.

How to you create a group?

1. Open SwyxWare Administration

2. Click on "Groups" with the right mouse button and select "Add Group...".
The "Add new group..." Wizard will appear.

3. Group Properties: Enter a name

4. Select Hunt group type *

5. Define internal number
Select group members : Add the users who are to be members of this group.

6. End the set up of the group by clicking on "Finish".

* Specify how calls are to be delivered to the individual group members

Parallel	Sequential	Rotary	Random
Calls to the group number are delivered simultaneously to all members. The person who accepts the call first speaks to the caller.	Calls to the group are delivered to each group member in order, always starting with the first group member.	Calls to the group are delivered to each group member in order, always starting with the next group member, i.e. for the second call with the second member, for the third call with the third member and so on.	Calls are distributed randomly within the group, i.e. when the specified time is over, the next member is selected randomly from the entire group.

Happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

conference phone - MeetingPoint

mirjam@itnetworld.co.nz — Thu, 15 Oct 2009 22:03:59 GMT

Dear Swyx Users

I’m sure many of you are familiar with SwyxWare’s Conference room facility. Meetings are an essential part of business. Planning and production meetings, sales meetings, client meetings, briefings of all kinds . . . . . they are all needed to get work done.

With more and more people working on the road or in geographically separate locations, this is an ideal way to keep everyone in today's 'virtual enterprise' working together.

If such conference calls are held in a meeting room, were multiple partys are connected together, a high quality conference phone will makes a big difference.

Here I’m providing you with a “configuration guide” on how to setup a snom MeetingPoint Conference unit to your Swyx Server.

< click for download

The snom MeetingPoint is perfectly qualified for use in middle to large conference rooms. One can hold telephone conferences in large groups of up to 10 persons without affecting the intelligibility of the call.

Side note: The snom MeetingPoint is the only SIP conference phone that allows you to use Microsoft Office Communication Server 2007 R2 and Standard SIP accounts in one conference phone in parallel!

I wish you productive meetings and a good weekend

Happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Music on Hold

mirjam@itnetworld.co.nz — Fri, 09 Oct 2009 08:43:54 GMT

Dear Swyx Users

With SwyxWare one can change the default "Music on hold" to any other pre-configured hold-music file with a couple of mouse clicks. The music on hold shipped with SwyxWare was composed and supplied by corporate-music.com and is royalty free.

"Music on hold" is set in the SwyxWare Administration, under Properties/Music on Hold. Here one can switch to any another music on hold files by selecting the entry from the drop down menu. You can play the displayed file and record a new announcement here. The newly selected music on hold file will immediately be used for new calls on hold.

· The slider is used to adjust the volume of the music on hold

· Further one can search the network for other files in any WAV format using "Browse". After you have chosen a WAV file, it will be converted into the format below and then saved in the database *

If you would like to run your own adverts or promotions as holding music, you can produce your own wave file and load this one. When creating these files, make sure that they are composed in the following audio format: "8 kHz 8 bit CCITT u-Law, 64kbit/s"

Note: * The Window functions used for conversion in this procedure may lead to a deterioration in the quality of the music on hold under some circumstances. In this case you should use a professional conversion program instead of the Windows conversion in order to create WAV files in the above mentioned format.

If you want to use another music than the provided music on hold, please consider the legally embodied rights for musicians, composers and check with your local authorities.

Have a good weekend and happy Swyxing :- )

Cheers
Mirjam

@ IT Net World, Swyx Distributor New Zealand & Australia

phone book & searcher

mirjam@itnetworld.co.nz — Thu, 01 Oct 2009 23:33:19 GMT

Dear Swyx Users

In Swyx you not only got the global phone book on your finger tip, you have also access the your personal phone book and can easily dial these frequently used numbers directly from the Phonebook.

The Global Phonebook

The Global Phonebook is available to all users and contains information about the availability of your company's staff, e.g. if they are logged on or if they are currently in a phone call.

The Personal Phonebook

In the Personal Phonebook each user can store, edit or delete its personal numbers. You are the only person with access to this Phonebook. You can also export or import these entries.

Once can also import existing directory listings from CSV files. Swyx Ware offers a wizard which helps you to complete this task effortless ;- )

More detailed instruction on How to import can be found in the SwyxIt! help “This is how you import entries into your Phonebook”

Search in the Phonebook and Searcher filed on SwyxIt! V6.25

The phonebook offers an easy text search, with which once can simultaneously search the global and personal phonebooks and your Outlook contacts .

With SwyxIt! V6.25, one can enter the name of a contact one wants to call directly in the Searcher field. This input starts a search function which tries to assign a number. The search function looks for matching contacts on three different places:

- in the Outlook contacts

- in the Personal Phonebook

- in the Global Phonebook

The results are offered in a selection list. You can then conveniently dial from there.

Have a good weekend and happy Swyxing :- )

Cheers

Mirjam

@ Swyx Distributor New Zealand & Australia

hot desking

mirjam@itnetworld.co.nz — Fri, 18 Sep 2009 00:06:15 GMT

Dear Swyx Users

Sharing of workstations, phones, desks & seat by more than one staff is called hot desking and it gets more and more popular.

This type of arrangement enables employers to make better use of available resources. It is very common along call centres but also well suited to companies who have staff who are frequently out of the office, for example sales people who are mostly on the road, so that space within the office does not have to be allocated for them permanently.

How does Swyx support hot desking? SwyxWare enables staff to hot-desk, meaning allows users to log-in & log-out at phones.

Once logged-off, the Phone will display:

User ?
PIN:_.

The next user will enter his PIN and all the Phone Settings like Speed Dial, Line key etc. will be applied to the Phone

This setting can be select in SwyxWare Administration /User properties /Button/SwyxPhone or directly via the SwyxIt! menu Settings/USerProfile/Swyxphone

Improve reachability: No matter where you’re sitting within your company, once logged-in on a Swyx Phone, your colleagues can reach you on your normal extension.

Happy swyxing and have a good weekend ;- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

project codes

mirjam@itnetworld.co.nz — Thu, 10 Sep 2009 23:11:46 GMT

Dear Swyx Users

Did you know that SwyxWare allows you to assign different project codes to each individual call? This data can then be evaluated later via the Swyx Call Detail Records.

To associate a call to a project, you must enter the assigned project code before making the call.

This is how you assign a call to a project

1. Enter `*' and then the project code, sample below 4588.

2. End the entry of the project code with `#'.

3. Then dial the destination number as usual, sample below 0800435427.
The project code will now be recorded in the Call Detail Record (CDR)

This is how you assign a call to a project when dialing from Outlook

1. Open the Outlook "Contacts" folder.

2. Select the contact and click on the SwyxIt! symbol.

The following window appears: "SwyxIt! Phone Dialer".

3. Enter a project code or select a project code from the drop-down list.

4. Then click on "Dial" behind the number you would like to use.

5. The number entered, preceded by the project code, will be dialed.
The project code will now be recorded in the Call Detail Record (CDR)

This is how you assign a project code to Speed Dial

You can also, for example, assign a project code to a Speed Dial.

Enter *4412# at the Number / URI filed. And deactivate the option "Dial Immediately" and activate "Clear display before calling".

If you now like to assign a conversation to a project, press the Speed Dial with the project code first and then enter the number or select a second speed dial. Attention, the second speed dial cannot have “Clear Display before dialing” activated.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

@ IT Net World Ltd, New Zealand & Australia SWYX Distributor

control with “Change Log”

mirjam@itnetworld.co.nz — Thu, 03 Sep 2009 22:55:48 GMT

Dear Swyx Users

Did you know that there is a “Change Log” available which provides administrators an overview of any PBX modification at a glance?

The administrators stay in control of any changes that have happened to the phone system. In SwyxWare Administration one has an overview of all modification that happen on the system. This means that it is always possible to track which administrator made which changes.

1. To view the “Change Log” open SwyxWare Administration and go to menu View/Advanced	2. In the tree view on the left the new topic “Change Log” is now visible

Changes that are made to the configuration of users or trunks, or the conference rooms, are logged and saved. All the changes are grouped into monthly periods and are stored for the last 12 month.

Format of the entries

· The following details are recorded for each change

· Date of change

· User who made the change (Windows user or SwyxWare user)

· Changed parameter (feature profile, user, voice or fax channel, conference)

· Type of change

· Original value (if available)

· New value (if available)

Further it is also possible to search in the “Change Log” . Below quick instruction on how you search for an entry:

1. In the shortcut menu for the period, click on "Properties".
A filter mask will open where one has various filter criteria

Note: The “Change Log” was introduced with SwyxWare V6.20

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

ad-hoc conference

mirjam@itnetworld.co.nz — Fri, 28 Aug 2009 06:00:00 GMT

Dear Swyx Users

With SwyxWare you can join internal and external subscribers to an ad-hoc conference with one simple mouse click. Let’s assume I am in a call on Line 1 with Tom . . .

. . . . . now Tom and I have a question for Mary.

While I’m getting connected to Mary, Tom hears music on hold . Once connected I can simply click the “Conference” button on my SwyxIt! soft phone client and all three parties are connected together.

Once the lines are merged, the Line key changes to Conference.

Furthermore, one can add now even new subscribers to this existing ad-hoc conference call.
Although only the person which is the conference controller can add more participants to this conference, one can add as many users as there are lines available into an ad-hoc conference call.

Note: 3 way conferencing is supported with SwyxWare Essential, for multiparty conferencing Swyx Optionpack Conference or Professional is needed.

Happy Swyxing . . . . . and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

recording playback

mirjam@itnetworld.co.nz — Fri, 21 Aug 2009 01:52:01 GMT

Dear Swyx Users

SwyxWare records all conversations as wav files to your local hard-drive. Accessing these files is just two mouse click away :- )

All recorded conversations are shown in the recorded conversations list. This list contains all recorded calls as well as additional information such as date and time of the call, the phone numbers involved, the extension used and it also signals whether it was an outgoing call (green arrow) or an incoming call (red arrow).

One can mark the desired conversation, click play or even send the conversation as an e-mail attachment. You can call the conversation partner again > “dial”, assign a special ringing sound to his phone number > “ringing” or add the number to your Personal Phonebook > “To Phonebook”.

SwyxWare native playback function does not offer a lot of options. One can stop and play, but features such as rewind the last x seconds are missing.
But if you playback the conversation recording with a media player, one can scroll through the sound file, or repeat an explicit section of the recording file easly.

If this is desired, one can directly open the directory where the wav files are saved to via a shortcut on the SwyxIt! soft phone.

Configure a shortcut button to open the specific folder. Default the client recordings are saved to: “C:\Documents and Settings\[USER]\Application Data\Swyx\Recording

You have now an explorer which lists all recordings. If such a conversation recording is opened with a media player one as all comfort function like volume adjustment, rewind or fast forward.

A very popular and open source player is “VLC media player”.

Note: To record all client conversations SwyxWare Optionpack Record or Professional is needed.

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, New Zealand & Australia SWYX Distributor

time based routing

mirjam@itnetworld.co.nz — Fri, 14 Aug 2009 00:16:50 GMT

Dear Swyx Users

To route calls based on days of the week or time of the day is very straight forward with SwyxWare. As en example, with the graphical script editor one can add the block “Check Time” and continue with the script depending on the result.

The sample script above works like this:

The script checks time and routes the call based on “Mo-Fri 8:30 am – 5:30 pm”
If the call is outside business hours, the caller will hear a message and can leave a voicemail
If the call is during business hours . . . .

a. . . . the caller can enter the extension of the party if wants to reach.
(In the sample the extension starts with 3 followed by two additional numbers)

b. . . . . or, the caller can press
5 for sales,
6 for support
or just wait and the caller will be forwarded to reception
If the desired party is not picking up, the caller will be forward to voicemail.

The sample script can be downloaded from here. Please note that one has to add and modify the desired announcements., e-mail addresses and extension range.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

MS Outlook integration

mirjam@itnetworld.co.nz — Fri, 07 Aug 2009 00:05:40 GMT

Dear Swyx Users

How can Computer Telephony Integration save you time in your daily job? Think of the amount of time you spend looking up your contacts in Outlook and then dialing their number from your phone. Wouldn’t it be much easier if you could look up your contacts and then simply click a button on your PC to dial the number?

Swyx makes it easy for you. Out of the box, Swyx supports “Click to Dial” from MS Outlook. Simply click on the phone dialer Icon in your Outlook toolbar and of you go ……..

Depending on your settings, either the SwyxIt! soft phone or your desk-phone will start dialing the number.

Further Swyx will also resolve incoming calls against your outlook address-book.

Again, depending on the settings you have chosen in the Outlook Menu "Tools/Options.../SwyxIt!" tab, the outlook-contact will be displayed.

Here a quick overview on Swyx MS Outlook integration features. Remember, all this is included in the basic SwyxWare product at no additional cost : - )

Dialing from Outlook contacts
Logging of calls in the journal
Name resolution from contacts in SwyxIt! client display
Name resolution from contacts with pop-up of contact
Generation of Outlook Journal entries
Call routing depending on schedule entries in Outlook Calendar
WAV-player in Outlook Preview Pane and in the Mail Form

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

free calling with SIP URI

mirjam@itnetworld.co.nz — Fri, 31 Jul 2009 01:40:43 GMT

Dear Swyx Users

Saving call costs with SwyxWare' s flexible least cost routing is one other big advantage.

Swyx offers you all the flexibility to choose the Telco provider of your choice that suites your business needs best. And not only that, with Swyx you can have multiple trunk-lines of different carriers at the same time. With Swyx' smart least cost routing, one can save even more $.

But it get's even better. You can actually call for free any SIP URI number. There are more and more businesses using IP-PBX's. This allows to perform free Peer2Peer calls without any carrier involved.

So, what exactly is an SIP URI ?

A SIP URI is a SIP addressing scheme, working similar like mailto URL, to call other people via the Internet. This makes it possible to reach a target via dialling a SIP-URI “http://www.swyx-forum.comsip:mirjam@itnetworld.co.nz” directly within SwyxIt! at ZERO cost!

In the SwyxWare administration one can add a SIP URI as a public number for a User.
Instructions on the necessary firewall / port-forwarding configuration to allow SIP traffic can be found here.

As you see, it pays out for business owners to utilize the full potential of Swyx Unified Communication technology and reduce costs via smart call routing.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Jabra BT530

mirjam@itnetworld.co.nz — Thu, 16 Jul 2009 22:54:22 GMT

Dear Swyx Users

SwyxWare offers freedom of choice when it comes to devices. Depending on functionality needed, one can connect a low cost USB device, a simple SIP phone or a high end conferencing unit to the system. A diverse range of devices is supported.

Today we can add one more to the list. Jabra launches its new BT530 bluetooth headset which support dual mode.

The BT530 USB looks not only pretty good, it features two microphones to drown out all ambient noise, and comes with a USB plug that allows you to pair the headset not just with your mobile phone, but also with your SwyxIt! soft phone client as well.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia