Blogs :: Swyx Forum - trunk recording

trunk recording

Nov20

Written by:mirjam.baumberger
20/11/2009 3:59 a.m.

Dear Swyx Users

Did you know that Swyx Ware can recording all your incoming and outgoing calls?

When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration.

Here one can enter a path to the directory in which the recordings should be stored. A dummy [trunkname] can be used for relating the recordings to the different trunks.

Example:

\\fileserver\recordings\[trunkname]

The default setting uses the path:

%APPDATA%\Swyx\Recording\[trunkname]

All recordings are then saved locally among the application data of the user account under which SwyxServer is running.

The files are saved following: Out#301#Smith, Peter#093775051#20081016#155844.wav

This means that an outgoing call from the number "301" to Peter Smith with the number "093775051" was recorded on February 17, 2009 at 15:58:44. All recordings are now saved in these directories.

Additionally, one can add a registry key to SwyxServer which then will included the CallID in the recording file name. Add a new value of type "String" with the name "CallRecordingFilenameFormat" to

HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\IpPbxSrv\CurrentVersion\Options

Set the Value to:
[calldirection]#[internaladdress]#[internaladdresscanonical]#[remotename]#[remoteaddress]#[date]#[time]#[callid]

The files are then saved following: Out#301#Smith,Peter#093775051#20081016#155844#0000027033.wav

Have a good weekend and happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

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156 comment(s) so far...

Re: trunk recording
The following forum thread describes the file formats in detail: www.swyx-forum.com/community/Forums/tabid/54/forumid/7/threadid/3985/scope/posts/Default.aspx

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