Dear Swyx Users

Swyx Ware allows for a direct connection to employees even if they have no public DDI.

This saves not only time but also lowers the workload of a reception.

How does this work?
Streamline your call flow by allowing callers to choose from multiple departments when calling your company and additionally offer them the option to enter the extension of the person they like to reach.

A caller is prompted with a welcome message:   “If you know the extension number of the person you require please dial it now, otherwise press 1 for sales, 2 for support or please stay on the line to be transferred to reception.”

Here you find a sample ECR script, which one can import to your Extended Call Routing Manager. In this sample, the internal extensions are three digits long and start with number 3.

Happy Swyxing  :- ) & have a good weekend

Cheers
Mirjam

Swyx Distributor New Zealand & Australia