Dear Swyx Users

To route calls based on days of the week or time of the day is very straight forward with SwyxWare. As en example, with the graphical script editor one can add the block “Check Time” and continue with the script depending on the result.

The sample script above works like this:

1. The script checks time and routes the call based on “Mo-Fri 8:30 am – 5:30 pm”
2. If the call is outside business hours, the caller will hear a message and can leave a voicemail
3. If the call is during business hours . . . .
   
   a. . . .  the caller can enter the extension of the party if wants to reach.
   (In the sample the extension starts with 3 followed by two additional numbers)
   
   b. . . . . or, the caller can press
   5 for sales,
   6 for support
   or just wait and the caller will be forwarded to reception
   
4. If the desired party is not picking up, the caller will be forward to voicemail.

The sample script can be downloaded from here. Please note that one has to add and modify the desired announcements., e-mail addresses and extension range.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia