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Dear Swyx Users

Did you know that you can leave a callback request if an internal extension is busy or is not picking up the phone?

Assumption: You are calling another internal user but the called party is on the phone or is available but does not pick up the call. 

This is how you make a callback request:

Click on the "Callback" button on your SwyxIt!.

A: If the called party is busy and you place a call back request an entry will be created with "Callback on busy" in the "My Callback Requests..." list. Once the user becomes available you will get an call alert & a popup message saying “Callback on Busy”, “Click here to accept the call!”

B: If you receive a callback request when you have been unable to answer the phone, the entry "Callback requested"  will be created in your caller list. Additionally the caller list icon will start flashing and the icon changed status.

Note: The "Callback" function is only available for calls from internal subscribers.

Any questions?

Have a good weekend  . . . .  .

Kind regards
Mirjam

Swyx Distributor New Zealand & Australia