Dear Swyx Users

It happens to all of us! Instead of talking to "John" directly, we have to navigate ourselves through a company’s IVR options.

Let's say that you have an account with HP Support Line. Every time you call them and you have to listen to the welcome message, enter “1” for business service”, then enter “3” for “on account” and finally authenticate yourself with your customer ID, before you can talk to a customer rep.

With SwyxIt! you can automate the entering of the additional digits, via adding Post Dial Digits on to the Speed Dial. SwyxIt! can then route your call directly to your final destination.

Example 1: 10800733547x1x3x4770123x

This string dials the number „10800733547“. When the call is accepted, the number "1" is transmitted via DTMF. Afterwards number “3”, followed by your customer ID “4770123”.

Syntax:
Post dialable digits are separated from the dialed number by an "x". In addition, you can use a comma to set a pause of two seconds. To insert a longer pause, you can add several successive commas.

Example 2:  10800400600x567,,89

This string dials the number „10800400600“. When the call is accepted, the numbers "567" are transmitted with DTMF. After a pause of four seconds "89" is transmitted.

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

Swyx Distributor New Zealand & Australia