Dear Swyx Users
Did you know that incoming callers can control the reproduction of an announcement via the phones keypad?
When listening to voice prompts, SwyxWare can offer callers to rewind or fast-forward the currently played message.
How does it work: If the caller would like the hear the beginning of the announcement again, one can press "1" and the message starts again at the beginning.
To rewind the last 10 seconds of the currently played announcement, one can press "4" and "5" brings the announcement to stop. The caller can continue the announcement by pressing "5".
Here an overview on the available DTMF controls:
- “1” to the beginning of the announcement
- “4” rewinds the last 10 seconds
- “5” Stop/Start the current announcement
- “6” jumps 10 seconds forward
To enables this feature you simply have to edit the “Play Announcement” block in your Graphical Script Editor and activate the option "Play control enabled".
Happy Swyxing . . . . . and have a good weekend.
Regards
Mirjam
@ IT Net World Ltd, NZ & AUS SWYX Distributor