Dear Swyx Users

Did you know that you can define a custom ringing sound ? When Swyx receives an incoming call you can actually play a custom ringing tone to the caller while the call is connecting to its destination.

Scenario: After your standard trading hours, SwyxWare is advising the caller that they will be connected to the after hours service team.  While your customers is listening to the instruction on how your after-hours service is working, Swyx is already trying the get a hold of your standby staff.

How can you do that?

By opening your ECR script,  and editing the „Connect To” block.

By default the system alert sound is played but you have also an option to select a individual WAV/MP3 file.

• From the dropdown list select a file.
• Browse your hard drive by clicking on .
  When searching, you can also choose a file in MP3 format. Upon selection, the MP3 file will automatically be converted into the supported WAV format and saved in your personal directory on the SwyxServer. The converted files are therefore available for use later. During the conversion process, the Info dialog "Please wait, the file is being converted into WAV format" will open.
• To listen to your new select alert file click on . Click on , to stop playing the file.

Or you can even record your own altering announcement

• To record a new alert announcement click on : You will then be prompted to enter a file name. The following window appears: "Start Recording". Click on "Start" to begin recording the announcement. Stop the recording by clicking on .
• To delete the selected file, click on .

Happy Swyxing and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor