Last week during my vacation I refurbished my kitchen a little bit to make room for a dishwasher. I choose a new one offered on eBay as "buy it now" by a small family business located in southern Germany. Shortly after placing the order I got a call from the seller, who wanted to confirm the purchase and to make sure that I had choosen the correct dishwasher, because I choose a fully integrated one which needs a wooden front matching the rest of the furniture. That obviously needs a little more effort to install and he simply want to make sure that I was aware of that. Someone seemed to care about their customers. I really like that. It's not the typical experience you have with retailers in Germany.

I choose express delivery for an extra 30€ to get the machine the next day. When it didn't arrive during the promised 24 hours I called the seller. They couldn't do much except complaining at the shipping company. In the end the delivery took one day longer than promised. I was a little disappointed, but the total price including delivery was much less than the local prices here, so I decided to let the matter rest. I did not complain and spend the time doing more interesting things.

Today I got a call from the shop which would like to have my bank account number to pay back the 30€ for the unsuccessful express delivery. That was unexpected and is a perfect example how to make customers happy even when something goes wrong.