By Martin on 13.07.2010 15:07
If you're a Swyxware partner or customer you probably have installed a quickfix before. It's a rather tedious, error prone process. You have to unzip the quickfix, stop services, backup files, copy new ones, run Configwizard, etc. Starting with v7.0 Quickfix 3 we'll have a small installer to simplify the process. You unzip the quick fix ZIP file and run install.cmd, which starts the installer. It's able to
Check SwyxWare version Detect SwyxStandby Configuration and warn about DB replication Making backup copies of existing files Copy files Make a SwyxWare Database backup Update the SwyxWare database Update script or other files in the database Stop and start services What it is not
It's no replacement for a full-featured installer like Windows Installer, the technology we're using for our normal setups. It has no graphical user interface It's in English language only (but can update all SwyxWare language variants)
We'll plan to improve the quick fix installation... Read More » |
By mirjam.baumberger on 18/06/2010 1:39 a.m.
Dear Swyx Users
Did you know that the SwyxWare Status panel provides you a nice overview on your SwyxServer activities ? You will find this application on your SwyxServer in All Programs / SwyxWare. Additionally, this Status Panel can be installed on a remote PC, enabling you to monitor your SwyxServer’s activity. Information such as how many external and internal calls are in your system, or how many users are currently logged on, are available at your finger-tip.
 ... Read More » |
By Martin on 16.06.2010 07:31
In the software industry "eat your own dog food" means to use the software you create for yourself. At Swyx we did this from the beginning. We never had another PBX*. Every new SwyxWare version is used internally first. In the past we hand-selected interim builds to be installed on our production system.
We keep this policy for for our main SwyxServer system to ensure maximal availability. We start updating that system to beta versions after we made sure that it works well enough. Swyx Development/QA has a separate system connected to the main one via SwyxLink. That system is used by all Swyx Development/QA staff for their day to day work.
With SwyxWare v8.0 we go a step further. We have a build system which builds [sic!] SwyxWare from the latest source code automatically every night. About two weeks ago we started to install and use these daily build on our Swyx Development/QA department SwyxWare system.
The update of the system is done automatically with a small Windows Powershell script... Read More » |
By mirjam.baumberger on 21/05/2010 1:40 a.m.
Dear Swyx Users
Did you know that SwyxWare’s phonebook can be viewed via webpage ?
This allows you to access all your phonebook entries from wherever you are.
Simple install SwyxIt! Webextension on your SwyxServer and follow the steps in the Readme. Along with someother nice features, SwyxIt! Mobile Web-Phonebook will be configured on your Server. The Web-Phonebook is light-weight and especially designed to be used on mobile phones.
Once... Read More » |
By mirjam.baumberger on 14/05/2010 3:35 a.m.
Dear Swyx Users
Configuring functions keys and speed dials on old-fashion PABX phones, used to be a tedious process and often one had to call-in a PBX technician to perform such a minor change.
Swyx’s user-friendly interface allows you to re-configure your phone as needed with a couple of mouse click. This way you’re not only saving time and money, but you can change the configuration as needed.
This is how you configure the buttons on your SwyxPhone Open the SwxyIt! menu Settings/User... Read More » |
By mirjam.baumberger on 7/05/2010 4:46 a.m.
 Dear Swyx Users
Every organization has access to email and PSTN, fewer have shared calendars- and fewer use Unified Communication and Collaboration. That’s a serious loss of potential productivity- and often legacy platforms contribute to this imbalance by presenting complexity and financial obstacles. SwyxWare now also closes this gab !
Swyx launched its Beta Version of the new Collaboration package, the final release of the SwyxIt! Collaboration Pack is planned for beginning of June 2010. Below I like to highlight two new features “Swyxit!... Read More » |
By Tommaso Missoni on 30/04/2010 9.45
Hey guys!! Since I'm working in a company that resell Avaya too, I wanted to let Swyx and Avaya communicate as much as I can. This is a first step that includes: Internal calls between Swyx users and Avaya users External calls (Line handled by Avaya, and used by Swyx) including fax transmission. This means that Avaya could use all the ECR/Conference/Mobile/Etc Swyx feature. Read More » |
By mirjam.baumberger on 22/04/2010 11:57 p.m.
 Dear Swyx Users
I’m sure all of you are aware of Skype or are even a Skype user yourself. But did you know that your SwyxWare IP-PBX can now also receive Skype calls? With a click2call button, millions of registered Skype users can reach your business for free directly from your website. The short screen cast below is providing you an overview on how to configure your Swyx Serve so, that your organization can receive incoming Skype calls on a standard Swyx phone. ... Read More » |
By mirjam.baumberger on 16/04/2010 6:28 a.m.
Dear Swyx Users
SwyxWare soft phone client is probably one of the most powerful and intuitive soft phones available on the market today. One impressive characteristic of SwyxIt! is the fact that one can choose from different skins available.
 ... Read More » |
By Tom Wellige on Montag, 12. April 2010 13:39
I hope, this is just a bad dream … PIXELS by PATRICK JEAN. ;-)
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By mirjam.baumberger on 8/04/2010 11:24 p.m.
Dear Swyx Users
Did you know that SwyxIt! is enabled with a standard TAPI driver ? And it gets even better, Swyx’s TAPI integration comes at no extra cost. SwyxIt! TAPI support is for FREE and allows dialing from TAPI enabled applications like CRM and ERP systems.
Integrating SwyxWare with your CRM software will enhance customer interactions and drive improved efficiency. Many well know business application like ACT!, Sage, Saleslogix or Legrand are supporting TAPI service provider.
 ... Read More » |
By mirjam.baumberger on 1/04/2010 1:36 a.m.
Dear Swyx Users
Although it is not Friday today, here my weekly Friday Tip :- ) , happy Easter egg hunting . . . . SwyxWare includes a powerful fax engine. Users can be enabled to send and receive faxes right from their desktop. But did you know that one can also create and send serial faxes? This way you only need to compose one document for communicating to an extensive list of interested clients and customers, saving you time and money ! Each fax is personalized so it appears to been written specifically to each recipient. And with Swyx Fax logging function, you have full... Read More » |
By mirjam.baumberger on 26/03/2010 1:03 a.m.
Dear Swyx Users
Swyx offers a wide range of system phones but did you know that one can also connect ordinary SIP phones to a Swyx Server ?
With the Thomson ST2030 you can even program Speed Dials with Status information of your co-worker, offering you an overview of your colleagues presence right on your desk.
 ... Read More » |
By Tom Wellige on Montag, 22. März 2010 10:20
Communities live or die from the willingness of their members to actively take part. The more people actively take part, the more every single community member participates. This of course includes the passive as also the active members.
If a member becomes an active part of a community or stays passive in the background, silently listening to what’s going on, depends on his personal liking. There shouldn’t be any pressure to “promote oneself” if it is not wanted.
I for myself can say, that I gained a lot from communities (in a professional perspective). My first modem more than 20 years ago brought me into BBSs to meet people being able answering my questions and to my very surprise they were willing to do so. Over the time the (electronic) world evolved and I spent more time on CompuServe then in local BBSs. Suddenly I was able to meet people, talk to people, ask questions to people I had books in my bookshelf from. What an overwhelming experience"! And still these people, although living on... Read More » |
By mirjam.baumberger on 19/03/2010 2:58 a.m.
Dear Swyx Users
SwyxWare support Intercom and allows any user to page a co-worker with a single click. But did you know that one can also integrate old-fashion analogue ceiling speakers ?
The “Zone Controller” from Cyberdata makes it easy to remotely utilize paging transmitters for both on-site and wide area paging. Allowing your staff to notify multiple areas of a certain event with a single call.
Below an example of the “Zone Controller” used in a paging network environment.
 ... Read More » |
By mirjam.baumberger on 12/03/2010 12:04 a.m.
Dear Swyx Users
The ability to make a phone call by a click of a button on a PC enables you to work more effectively. But what if you do not want to let go of your a traditional looking telephone on your desk?
With SwyxWare CTI all incoming and outgoing phone calls can be handled by the SwyxIt! soft phone as well as with the Desk Phones. Allowing you to switch between these communications tools at any time so that you are always using the phone that suits you best.
Here a short demonstration on how powerful and simple to use the Swyx CTI solution is:
 ... Read More » |
By Tom Wellige on Montag, 1. März 2010 13:31
John introduces you to Apple's latest invention. Read More » |
By mirjam.baumberger on 26/02/2010 12:05 a.m.
Dear Swyx Users
SwyxWare is an excellent tool for great customer service. Did you know that with Swyx you can build also call queues ?
Call queues are perfect for organizations with heavy call traffic or also for Sales and Customer Support departments, never miss a call again. With SwyxWare’s graphical script editor, one can setup various queue with different call distribution scenarios. I have created a short screen-cast on how such a visualized queuing option can look like.
 ... Read More » |
By mirjam.baumberger on 19/02/2010 1:41 a.m.
Dear Swyx Users
Did you know that with Swyx you can call your colleague’s voicemail box directly ?
With SwyxIt! 7.0, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select “Call Voicemail”. You will be connected straight to the voicemail box, no matter what call routing rules are activated.
 ... Read More » |
By morten.rokosz on Fri, 12 Feb 2010 10:16:00 GMT
Before the summer of 2009 we started up a new company to bring Hosted SwyxWare to Norwegian resellers. We refer to this as Cloud Communication. Starting a company from scratch is a perfect way to be a little bold and try to do things differently. So, my quest as the CTO was to see just how ‘cloudy’ a company can be in the year of 2009… Read More » |
By mirjam.baumberger on 5/02/2010 12:01 a.m.
Dear Swyx Users
Swyx’s “Click2Dial” from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press “F11” on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.
CTI is all about bridging the gap between the phone system and the business application.
Let’s look at a very popular CRM solution today, MS CRM Dynamics.
“CTI for MS-CRM integration software” is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration... Read More » |
By mirjam.baumberger on 29/01/2010 7:03 a.m.
 Dear Swyx User
I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.
But did you know that one can also invite muted participants in to a conference call ?
Muted participants are participants who can listen to the conference... Read More » |
By Tom Wellige on Donnerstag, 28. Januar 2010 09:36
but this really looks fantastic
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By Martin on 22.01.2010 09:30
I have a computer at home which sometimes automatically powers on during the night. Windows event log was of no help. My main suspect was Windows 7 task scheduler, which is able to wake the computer to run a scheduled task. But clicking through all tasks is tedious, therefore I used my favourite tool, Windows Powershell: get-scheduled-task –recurse | where { $_.definition.settings.waketorun } That all. It produces a list of all tasks which are configured to wake the computer if necessary. I found the task, switched off the wake flag and now have to wait and see if that has been the culprit.
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By mirjam.baumberger on 22/01/2010 1:01 a.m.
Dear Swyx User
Did you know that you can receive Swyx SIP calls on your iPhone ?
With iSIP one can make and receive phone calls through the Swyx phone system. With the App iSIP, one can register on the SwyxServer as a SIP extension. So you can receive internal phone calls from your colleagues.
In fact, the iPhone just becomes a mobile extension. One can put a caller on hold or also initiate a call-transfer.
 ... Read More » |