By mirjam.baumberger on 26/02/2010 12:05 a.m.
Dear Swyx Users
SwyxWare is an excellent tool for great customer service. Did you know that with Swyx you can build also call queues ?
Call queues are perfect for organizations with heavy call traffic or also for Sales and Customer Support departments, never miss a call again. With SwyxWare’s graphical script editor, one can setup various queue with different call distribution scenarios. I have created a short screen-cast on how such a visualized queuing option can look like.
 ... Read More » |
By mirjam.baumberger on 19/02/2010 1:41 a.m.
Dear Swyx Users
Did you know that with Swyx you can call your colleague’s voicemail box directly ?
With SwyxIt! 7.0, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select “Call Voicemail”. You will be connected straight to the voicemail box, no matter what call routing rules are activated.
 ... Read More » |
By mirjam.baumberger on 5/02/2010 12:01 a.m.
Dear Swyx Users
Swyx’s “Click2Dial” from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press “F11” on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.
CTI is all about bridging the gap between the phone system and the business application.
Let’s look at a very popular CRM solution today, MS CRM Dynamics.
“CTI for MS-CRM integration software” is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration... Read More » |
By mirjam.baumberger on 29/01/2010 7:03 a.m.
 Dear Swyx User
I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.
But did you know that one can also invite muted participants in to a conference call ?
Muted participants are participants who can listen to the conference... Read More » |
By mirjam.baumberger on 22/01/2010 1:01 a.m.
Dear Swyx User
Did you know that you can receive Swyx SIP calls on your iPhone ?
With iSIP one can make and receive phone calls through the Swyx phone system. With the App iSIP, one can register on the SwyxServer as a SIP extension. So you can receive internal phone calls from your colleagues.
In fact, the iPhone just becomes a mobile extension. One can put a caller on hold or also initiate a call-transfer.
 ... Read More » |
By mirjam.baumberger on 15/01/2010 1:54 a.m.
Dear Swyx User
Did you know that with SwyxWare V 7.0 the SwyxIt! “Call Journal” has been redesigned and offers now an even better overview of all your calls ?
The calls are listed on different tabs such as “Caller list”, “Redial List” “Missed Calls”, “My Callback Requests” and even access to the “Recorded Conversations” is only one mouse click away.
The “Call Journal” can be brought up via various options:
1. You can open the Call Journal with the "Call Journal" symbol. ... Read More » |
By mirjam.baumberger on 8/01/2010 12:39 a.m.
Dear Swyx User
Wouldn’t it be great if one could get presence information of co-workers from abroad ? Let’s start with some good news in the New Year . . . . , with SwyxWare 7.0 it is now possible to enable status signalling among multiple SwyxServers :- )
 ... Read More » |
By mirjam.baumberger on 27/11/2009 1:26 a.m.
Dear Swyx Users
Many of you are familiar with the user-friendly SwyxIt! soft phone client. This intuitive desktop application transforms your PC to the perfect communication centre.
A couple of month ago, Swyx released it’s “face-lifted” soft phone client, the SwyxIt! Productivity Version. Below you can find a link to an online tutorial. This video explains the basics operation of the soft phone and will give you good introductions to the new features and functionalities.
 ... Read More » |
By mirjam.baumberger on 20/11/2009 3:59 a.m.
Dear Swyx Users
Did you know that Swyx Ware can recording all your incoming and outgoing calls? When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration. ... Read More » |
By mirjam.baumberger on 13/11/2009 6:09 a.m.
Dear Swyx Users
Swyx has released its BETA version of V 7.0. If all goes according to plan, the new version will be released in December. What is new?
SwyxFax and SwyxIt! are now integrated in to the same application. One can send a FAX message with a click of a button from the SwyxIt! soft phone.
 ... Read More » |
By mirjam.baumberger on 6/11/2009 1:00 a.m.
Dear Swyx Users
Swyx Ware allows for a direct connection to employees even if they have no public DDI.
This saves not only time but also lowers the workload of a reception. How does this work? Streamline your call flow by allowing callers to choose from multiple departments when calling your company and additionally offer them the option to enter the extension of the person they like to reach.
A caller is prompted with a welcome message:
“If you... Read More » |
By mirjam.baumberger on 30/10/2009 1:04 a.m.
Dear Swyx Users
Did you know that a user can be a member of more than one group?
With SwyxWare once can create us many groups as desired. Setting up groups makes it possible to contact members at a central group number. For example, one can combine all of the company's sales employees into a group called "Sales” and assigned its own extension number.
When a group is receiving a call, the telephone will ring for all members of the group. The telephone call can then be taken by any group member.
 ... Read More » |
By mirjam.baumberger on 15/10/2009 11:03 p.m.
Dear Swyx Users
I’m sure many of you are familiar with SwyxWare’s Conference room facility. Meetings are an essential part of business. Planning and production meetings, sales meetings, client meetings, briefings of all kinds . . . . . they are all needed to get work done.
With more and more people working on the road or in geographically separate locations, this is an ideal way to keep everyone in today's 'virtual enterprise'... Read More » |
By mirjam.baumberger on 9/10/2009 9:43 a.m.
Dear Swyx Users
With SwyxWare one can change the default "Music on hold" to any other pre-configured hold-music file with a couple of mouse clicks. The music on hold shipped with SwyxWare was composed and supplied by corporate-music.com and is royalty free.
"Music on hold" is set in the SwyxWare Administration, under Properties/Music on Hold. Here one can switch to any another music on hold files by selecting the entry from the drop down menu. You can play the displayed file and record a new announcement here. The newly selected music on hold file will immediately... Read More » |
By mirjam.baumberger on 2/10/2009 12:33 a.m.
Dear Swyx Users In Swyx you not only got the global phone book on your finger tip, you have also access the your personal phone book and can easily dial these frequently used numbers directly from the Phonebook. ... Read More » |
By mirjam.baumberger on 18/09/2009 1:06 a.m.
Dear Swyx Users
Sharing of workstations, phones, desks & seat by more than one staff is called hot desking and it gets more and more popular.
This type of arrangement enables employers to make better use of available resources. It is very common along call centres but also well suited to companies who have staff who are frequently out of the office, for example sales people who are mostly on the road, so that space within the office does not have to be allocated for them permanently.
How does Swyx support hot desking? SwyxWare enables staff to hot-desk, meaning allows... Read More » |
By mirjam.baumberger on 11/09/2009 12:11 a.m.
Dear Swyx Users
Did you know that SwyxWare allows you to assign different project codes to each individual call? This data can then be evaluated later via the Swyx Call Detail Records.
To associate a call to a project, you must enter the assigned project code before making the call.
This is how you assign a call to a project
1. Enter `*' and then the project code, sample below 4588.
2. End the entry of the project code with `#'.
3. Then dial the destination number as usual, sample below 0800435427.... Read More » |
By mirjam.baumberger on 3/09/2009 11:55 p.m.
Dear Swyx Users
Did you know that there is a “Change Log” available which provides administrators an overview of any PBX modification at a glance?
The administrators stay in control of any changes that have happened to the phone system. In SwyxWare Administration one has an overview of all modification that happen on the system. This means that it is always possible to track which administrator made which changes. 1. To view the “Change Log” open SwyxWare Administration and go to menu View/Advanced
... Read More » |
By mirjam.baumberger on 28/08/2009 7:00 a.m.
Dear Swyx Users
With SwyxWare you can join internal and external subscribers to an ad-hoc conference with one simple mouse click. Let’s assume I am in a call on Line 1 with Tom . . .
 ... Read More » |
By mirjam.baumberger on 21/08/2009 2:52 a.m.
Dear Swyx Users
SwyxWare records all conversations as wav files to your local hard-drive. Accessing these files is just two mouse click away :- )
All recorded conversations are shown in the recorded conversations list. This list contains all recorded calls as well as additional information such as date and time of the call, the phone numbers involved, the extension used and it also signals whether it was an outgoing call (green arrow) or an incoming call (red arrow).
 ... Read More » |
By mirjam.baumberger on 14/08/2009 1:16 a.m.
Dear Swyx Users
To route calls based on days of the week or time of the day is very straight forward with SwyxWare. As en example, with the graphical script editor one can add the block “Check Time” and continue with the script depending on the result.
 ... Read More » |
By mirjam.baumberger on 7/08/2009 1:05 a.m.
Dear Swyx Users
How can Computer Telephony Integration save you time in your daily job? Think of the amount of time you spend looking up your contacts in Outlook and then dialing their number from your phone. Wouldn’t it be much easier if you could look up your contacts and then simply click a button on your PC to dial the number?
Swyx makes it easy for you. Out of the box, Swyx supports “Click to Dial” from MS Outlook. Simply click on the phone dialer Icon in your Outlook toolbar and of you go ……..
 ... Read More » |
By mirjam.baumberger on 31/07/2009 2:40 a.m.
Dear Swyx Users
Saving call costs with SwyxWare' s flexible least cost routing is one other big advantage.
Swyx offers you all the flexibility to choose the Telco provider of your choice that suites your business needs best. And not only that, with Swyx you can have multiple trunk-lines of different carriers at the same time. With Swyx' smart least cost routing, one can save even more $.
 ... Read More » |
By mirjam.baumberger on 16/07/2009 11:54 p.m.
Dear Swyx Users
SwyxWare offers freedom of choice when it comes to devices. Depending on functionality needed, one can connect a low cost USB device, a simple SIP phone or a high end conferencing unit to the system. A diverse range of devices is supported. Today we can add one more to the list. Jabra launches its new BT530 bluetooth headset which support dual mode.
 ... Read More » |
By mirjam.baumberger on 10/07/2009 12:00 a.m.
 Dear Swyx Users
 Many business professionals today received their e-mail also on their smart phones and consequently this includes Swyx Voicemail messages.... Read More » |