By morten.rokosz on Fri, 30 Jan 2009 16:24:14 GMT
 1975: Erno Rubik files for a patent on his twisty toy cubes.
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By mirjam.baumberger on 30/01/2009 5:07 a.m.
 Dear Swyx Users
Did you know that you can define a custom ringing sound ? When Swyx receives an incoming call you can actually play a custom ringing tone to the caller while the call is connecting to its destination. Scenario: After your standard trading hours, SwyxWare is advising the caller that they will be connected to the after hours service team. While your customers is listening to the instruction on how your after-hours service is working, Swyx is already trying the get a hold of your standby staff.
How... Read More » |
By morten.rokosz on Fri, 23 Jan 2009 13:37:46 GMT
On the 24th of January 1984, the Apple Macintosh was launched. Two days before, on the 22nd, the Mac is introduced to the world in a now-legendary TV commercial aired during Super Bowl XVIII. Read More » |
By mirjam.baumberger on 23/01/2009 3:18 a.m.
Dear Swyx Users
SwyxIt! is a great soft phone application running on a PC. One can use SwyxIt! in combination with a headset or SwyxIt! can also remote-control a Swyx Desk Phone.
 ... Read More » |
By Martin on 22.01.2009 07:59
I just finished reading “How to use Twitter for Information Mining”. Scary. While twitter seems an innocuous tool to keep in touch with your friends, everybody can get an impressive amount of personal information from the service. To say it with the words of Steven Levy from Wired magazine:
“No matter how innocuous your individual tweets, the aggregate ends up being the foundation of a scary-deep self-portrait. It's like a psychographic version of strip poker--I'm disrobing, 140 characters at a time."
But is it reason enough to stay away? Or could it be used responsibly without revealing anything you do not want? I tend to stay away, because you cannot conceive what aggregation of the data might reveal in the future. Every tweet seem to end up in a central database so that Twitter’s search function can access them. And so everybody can.
On the other hand could it be useful for Swyx to communicate with Partners... Read More » |
By morten.rokosz on Mon, 19 Jan 2009 14:48:40 GMT
The way out of the financial crises is clear. People need to spend money again. If you do not buy then businesses will go out of business. Remember, this is not the time to stop shop expensive coffees with steamed warm milk in it. If you do, the coffee shop will go out of business and you will need to make the next latte yourself. Read More » |
By morten.rokosz on Mon, 19 Jan 2009 14:13:17 GMT
This was meant for friday, but it was not possible to publish it for some reason:
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By mirjam.baumberger on 16/01/2009 1:00 a.m.
Dear Swyx Users
Many of you are familiar with the SwyxMobile extension. When you are away from the office, incoming calls to your extensions are forward to your mobile extensions and common pbx functionalities such as transfer, conference or even call-recording can be triggered from your mobile phone.
 ... Read More » |
By morten.rokosz on Fri, 09 Jan 2009 21:17:25 GMT
Keeping the tradition alive, read on for some friday night fun... Read More » |
By mirjam.baumberger on 9/01/2009 3:42 a.m.
Dear Swyx Users
In the tip below I illustrate how Swyx helps you to stay in control of your call activities. Swyx records every single phone call in to the Swyx CDR (Call Detail Records). Additionally, you can also report on call activity based on other events. This call-log can be written into a database or a even a simple text file. ... Read More » |
By mirjam.baumberger on 8/01/2009 11:18 a.m.
Dear Swyx Users
You can define call rights within SwyxWare for individual users and trunk groups. This allows business owners to take full control on calling permissions of any phone system users.
For example: You can allow your sales team to do international calls to USA, but deny all other international calls. The help-desk staff should be only allowed to do local calls, and all calls to mobile phones will be denied. Accounts employees should have no calling right restrictions. All these is comfortable configurable and easy to manage. Simply... Read More » |
By mirjam.baumberger on 8/01/2009 11:13 a.m.
Dear Swyx Users
SwyxWare offers integrated conferencing functionality that allows you to easily setup and conduct conference calls for your staff, suppliers and customers. A conference can be
quickly set up individually by any user or the callers can dial directly into a virtual conference room with a unique extension. ... Read More » |
By mirjam.baumberger on 8/01/2009 11:07 a.m.
Dear Swyx Users
Did you know that Swyx can access data directly from a web page? In this example, the finance website from Yahoo is checked and the latest exchange rate on New Zealand Dollar-Euro is retrieved. Then the information is played back to the caller. Function: 1. Inbound call > 2. Script retrieves exchange rate from www > 3. Script plays result back to caller
 ... Read More » |
By mirjam.baumberger on 8/01/2009 10:42 a.m.
 Dear Swyx Users
Did you know that you can ad individual project codes the every single phone call? This data can then be evaluated later for time and billing purposes. For example, you can easily find out how many calls, minutes etc. were spend on which project.
To associate a call to a project, you must enter the assigned project code before making the call. This is how you assign a call to a project:
 ... Read More » |
By mirjam.baumberger on 8/01/2009 10:37 a.m.
 Dear Swyx Users
The special work relation between a manager and his/her assistant usually includes a clear role assignment in terms of forwarding telephone calls.
The manager normally does not receive any calls directly, but rather all incoming calls are forwarded through the defined secretariat number. As a result, the secretariat receives all calls, both those calls intended for the secretariat and those for the manager.
 ... Read More » |
By mirjam.baumberger on 8/01/2009 10:32 a.m.
 Dear Swyx Users
Did you know that SwyxWare enables you to dial your everyday contacts through global abbreviated dialing.
Abbreviated dialing codes can be stored in the Global Phonebook and therefore made available for everyone. If you dial "#45", for example, this input is not interpreted as a number: it is resolved using the Global Phonebook. The stored number will be dialed.
 ... Read More » |
By mirjam.baumberger on 8/01/2009 10:17 a.m.
Dear Swyx Users
I'm sure everyone is familiar with the Swyx caller list. The caller list contains information about the calls that have come in for you. You see the numbers of the callers, their names (if known), the time of the call and what happened to it, whether it was picked up or forwarded and so on.
If a call was not picked up by you, you will see this by the animation of the "Caller List" button.
 ... Read More » |
By Martin on 05.01.2009 08:53
Something rare happened yesterday and during the night. It snowed almost continuously and temperatures are below zero (Celsius) The result is 20cm snow in Dortmund right now. 
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